Frequently Asked Questions (FAQ)

If you are having trouble logging in, first make sure you are using the correct mobile number or email and password. Check that your Caps Lock is off. If you have forgotten your password, click the "Forgot Password?" link and reset it. Entering the wrong password multiple times may temporarily lock your account. If this happens, wait 15–30 minutes or contact our support team.

No. Under gebjee's rules, each person is allowed only one account. Opening multiple accounts is a violation of our terms and conditions, and may result in all accounts being suspended or closed and any winnings being forfeited. If you are having issues with your account, please contact our support team instead of creating a new one.

To update your profile, log in and go to "My Account" or "Profile Settings." From there you can update your personal details, contact information, password, and payment methods. Please note that certain details such as your name and date of birth cannot be changed after verification. If you need to update that kind of information, contact our support team and provide the required documents.

gebjee supports multiple deposit methods, including mobile banking, bank transfer, and debit card. To make a deposit, go to your dashboard and click "Deposit" or "Add Funds." Select your preferred payment method, enter the amount, and complete the transaction through our secure payment gateway. Deposits are usually instant, though they may occasionally take 5–10 minutes. The minimum deposit is BDT 100, and the maximum limit may vary depending on the circumstances.

Withdrawals at gebjee are fast and reliable. Once you submit a withdrawal request, your funds are typically transferred to your chosen bank account or mobile banking within 24 hours. Processing may take longer on weekends or public holidays. To withdraw, go to your dashboard and click "Withdrawal" or "Withdraw Funds," enter the amount, and select your payment account. The minimum withdrawal is generally BDT 500, and the maximum is up to your current account balance.

For your first withdrawal, you will need to verify your identity. This requires submitting a photo of your National ID card, driving licence, or passport. Your bank account may also need to be verified to confirm it belongs to you. When submitting a withdrawal request, please provide all required documents as clear, legible images. Our support team will review your documents and either approve the withdrawal or ask for additional information.

gebjee offers a wide variety of exciting games across several categories: Live Casino games where you play with real live dealers, slots with diverse themes and jackpots, and bingo along with other number-based games. Every game is carefully designed to ensure fair play and deliver a high-quality entertainment experience. We regularly add new titles so there is always something fresh to try.

Yes, all games available on the gebjee website are also accessible through the mobile app. Our app is optimised for both iOS and Android. Playing on mobile means you can enjoy your favourite games anywhere, anytime — even on a slower connection. The app also sends push notifications when new games or bonuses become available. Head to the "Download" page to get the right version for your device.

Yes, absolutely. All game outcomes on gebjee are completely random and fair. We use industry-leading Random Number Generator (RNG) technology that is regularly tested and verified by independent third parties. All our games are licensed and audited by international gaming authorities. We never manipulate game results or act against our players' interests. Our goal is to build lasting relationships with our customers.

The welcome bonus is a special offer for new players that matches their first deposit. For example, if you deposit BDT 1,000 and the welcome bonus is 100%, you will receive an additional BDT 1,000 in bonus funds, giving you BDT 2,000 to play with in total. Claiming the welcome bonus is usually automatic, but you may sometimes need to click a "Claim Bonus" button. The bonus comes with specific conditions such as minimum wagering requirements. Full terms and details are available on our Promotions page or in the bonus description.

Wagering requirements mean you need to wager a set multiple of the bonus amount before you can withdraw it. For example, if you receive a BDT 1,000 bonus and the wagering requirement is 35x, you must place bets totalling BDT 35,000 (1,000 x 35) before the bonus becomes withdrawable. Wagering requirements may vary depending on the game type and promotion. You can always check the specific wagering terms in the promotion details.

gebjee maintains the highest level of security. Our servers are protected with 256-bit SSL encryption, keeping all your personal and financial information safe. We never store your full password or complete bank details. We also offer two-factor authentication (2FA) to add an extra layer of protection to your account. Keep your password strong and unique, and never share it with anyone. Change it regularly and avoid logging in on public Wi-Fi.

Two-factor authentication adds an extra layer of security to your account. To set it up, go to your account settings and find the "Security" section. Enable "Two-Factor Authentication" and follow the prompts. You will need to verify your mobile number and provide a verification code. Once set up, every time you log in you will receive an additional code sent to your mobile, which you enter to access your account. This ensures that even if someone knows your password, they cannot access your account.

Yes, gebjee takes responsible gaming very seriously. We provide a range of tools to help you stay in control of your gaming activity, including setting daily or weekly deposit limits, temporarily self-restricting your account for a set period, or closing your account for an extended time. You can find all these options in your settings. For more information and support, visit our "Responsible Gaming" page.